Terms of service

Last Updated: October 25, 2026

OVERVIEW

Welcome to adolove!

These Terms of Service ("Terms") govern your access to and use of the adolove website, online store, products, and related services (collectively, the "Services").

Throughout these Terms, "adolove," "we," "us," and "our" refer to the operator of the adolove online store.

Our store is powered by Shopify, which provides the technology that enables us to offer our Services.

By accessing or using our website, creating an account, or purchasing our products, you agree to these Terms and our Privacy Policy.

Please read these Terms carefully before using our Services. If you do not agree with these Terms, please discontinue use of our website.

Nothing in these Terms limits or excludes any rights or remedies that cannot legally be waived under applicable Canadian consumer protection laws.

SECTION 1 — ACCESS AND CUSTOMER ACCOUNTS

By using our Services, you confirm that you have reached the age of majority in your province or territory of residence or have the necessary consent of a parent or legal guardian.

You may be required to provide information such as your name, email address, billing address, shipping address, and payment details when purchasing products or accessing certain features.

You agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the security of your account credentials and for activities conducted through your account.

Please notify us promptly if you become aware of unauthorized access to your account.

You may not transfer, sell, or assign your customer account to another person without our prior written consent.

We reserve the right to restrict or suspend accounts involved in fraudulent, unlawful, or abusive activity, subject to applicable law.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to accurately describe and display our products, including their materials, colours, sizes, measurements, and features.

However, product colours and appearance may vary slightly from those displayed on your screen due to device settings, lighting conditions, and display differences.

For bedding products, customers should carefully review the stated dimensions, materials, colour options, and product descriptions before purchasing.

Images showing multiple bedding items, pillows, or decorative accessories may be used for styling purposes. Only the items expressly identified in the product description or "Set Includes" section are included in the purchase.

We reserve the right to update product descriptions, specifications, availability, and pricing without prior notice.

We may discontinue products or limit purchase quantities where reasonably necessary.

Nothing in this section excludes statutory warranties, guarantees, or other consumer rights available under applicable law.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products.

All orders are subject to product availability, payment authorization, and acceptance by adolove.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance if an error, inventory shortage, or payment issue is identified.

We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, unavailable inventory, payment issues, or material pricing errors.

If we cancel an order after payment has been collected, we will issue an appropriate refund in accordance with applicable law.

Please review your order carefully before completing checkout.

If you need to change or cancel an order, contact us promptly at contact@adolove.com. We will make reasonable efforts to accommodate your request, but changes may not be possible once an order has entered fulfillment or has shipped.

Returns, exchanges, and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

Products are intended primarily for personal or household use unless otherwise agreed.

SECTION 4 — PRICES, PAYMENTS, AND BILLING

Unless otherwise indicated, all prices are displayed in Canadian dollars (CAD).

Prices, promotions, and discounts may change without prior notice.

The applicable purchase price is the price displayed at checkout when your order is submitted, subject to correction of errors in accordance with applicable law.

Unless expressly stated otherwise, product prices exclude applicable sales taxes and shipping charges.

Any applicable taxes and shipping charges will be presented during checkout before you complete your purchase.

We accept payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and agree to pay the total amount shown at checkout.

Payments may be processed by Shopify Payments or other authorized third-party payment providers.

Where installment payment options are available, eligibility, financing terms, and repayment obligations are determined by the applicable payment provider. Additional provider terms may apply.

We do not store complete payment card information directly on our website.

SECTION 5 — SHIPPING AND DELIVERY

We currently provide shipping services within Canada and local delivery in eligible areas, subject to the options available at checkout.

Our estimated order processing times, shipping charges, free-shipping eligibility, and delivery information are described in our Shipping Policy.

Unless otherwise stated, delivery dates and transit times are estimates rather than guarantees.

Delivery may be affected by carrier delays, severe weather, peak shipping periods, inaccurate shipping information, or other circumstances beyond our reasonable control.

We will make reasonable efforts to fulfill and deliver orders in accordance with the information provided at checkout and applicable law.

If your shipment is lost, damaged, delivered incorrectly, or significantly delayed, please contact us at contact@adolove.com so that we can investigate and assist with an appropriate resolution.

If a package arrives visibly damaged, we encourage you to retain the packaging and contact us as soon as reasonably possible.

Customers are responsible for providing an accurate and accessible delivery address.

For local deliveries, we may contact customers to coordinate a delivery date or time window.

Nothing in this section transfers responsibility to the customer in a manner that conflicts with applicable consumer protection laws or limits legally available remedies for nondelivery, damaged goods, or other fulfillment issues.

SECTION 6 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through our Services, including our branding, trademarks, logos, text, photographs, graphics, website design, and original promotional materials, is owned by or licensed to adolove or its respective rights holders.

Such content is protected by applicable Canadian and international intellectual property laws.

You may access and use our website for lawful personal and non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written authorization, except where permitted by law.

Product photographs, manufacturer-provided materials, and third-party content remain subject to the rights of their respective owners.

Nothing in these Terms grants you ownership of or a licence to use any trademark or other intellectual property beyond the limited permissions expressly stated.

SECTION 7 — THIRD-PARTY TOOLS AND SERVICES

Our website may include features provided by third parties, including payment processors, product review platforms, shipping providers, and customer service applications.

These third-party services may be subject to their own terms and privacy policies.

We do not control all aspects of third-party services and cannot guarantee their continuous availability.

Your use of third-party features is subject to the applicable provider's terms, where relevant.

Nothing in this section limits our legal responsibilities as the seller of products purchased directly from adolove.

We may introduce additional website features or third-party services in the future.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to websites, services, or materials operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement.

We are not responsible for the content, security, or privacy practices of independently operated third-party websites.

You should review the applicable terms and privacy policies before using such websites or purchasing products from third parties.

For questions regarding purchases made directly from third-party providers, please contact the relevant provider.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

adolove is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with adolove.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and adolove, including any injury, damage, or loss resulting from purchased products and services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from purchases and transactions conducted directly with adolove.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

SECTION 10 — PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Our Services are hosted by Shopify, which may collect and process information necessary to operate and improve the online shopping experience.

Personal information may be shared with service providers involved in payment processing, shipping, customer support, marketing, and website operations, as described in our Privacy Policy.

Some service providers may process information outside Canada, subject to applicable privacy laws and contractual safeguards.

You can learn more about our privacy practices by reviewing our Privacy Policy.

Shopify's separate privacy practices are described in Shopify's Privacy Policy.

Where required by applicable law, we will obtain consent before sending promotional or marketing communications.

Customers may unsubscribe from marketing emails using the unsubscribe instructions provided in those messages.

SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK

We welcome honest product reviews, suggestions, comments, photographs, and other feedback from our customers ("Feedback").

By submitting Feedback, you confirm that you have the necessary rights to provide the content and that it does not infringe the rights of others.

You grant adolove a non-exclusive, worldwide, royalty-free licence to reproduce, display, publish, adapt, and use your Feedback for operating, improving, and promoting our Services, subject to applicable law.

This licence does not transfer ownership of your original content to adolove.

Reviews must reflect genuine customer experiences.

We do not require positive ratings and do not guarantee favourable treatment based on review sentiment.

Where promotional rewards or discounts are offered for submitting reviews, the relevant conditions will be disclosed separately.

Any incentive received in connection with a review must be disclosed where required by applicable law and relevant platform policies.

Review rewards, when offered, are based on eligible review submissions and not on whether the review is positive or negative.

We reserve the right to moderate or remove reviews containing spam, fraudulent statements, threats, unlawful material, personal information disclosed without authorization, or content that violates applicable law or our published review guidelines.

We will not knowingly manipulate reviews to create a misleading impression of customer satisfaction.

SECTION 12 — PROMOTIONS AND DISCOUNTS

From time to time, adolove may offer promotional discounts, coupon codes, or other customer rewards.

Promotions may have specific eligibility requirements, minimum purchase amounts, expiry dates, redemption limits, and restrictions on combining discounts.

Unless expressly stated otherwise, discount codes cannot be exchanged for cash and have no cash value.

Promotional offers are subject to the terms displayed at the time of the promotion.

We reserve the right to refuse fraudulent or unauthorized use of promotional codes, subject to applicable law.

Promotional terms do not override mandatory consumer protection rights.

SECTION 13 — ERRORS AND INACCURACIES

We make reasonable efforts to maintain accurate product information, pricing, promotions, shipping details, and inventory availability.

However, typographical errors, technical errors, or omissions may occasionally occur.

If an error is identified, we may correct the information and, where permitted by law, contact affected customers regarding changes or cancellation of an order.

If an order is cancelled after payment has been processed, we will issue the applicable refund.

We will not use this section to deny rights or remedies guaranteed by applicable consumer protection laws.

SECTION 14 — PROHIBITED ACTIVITIES

You agree to use our website and Services only for lawful purposes.

You must not:

1. Violate applicable laws or regulations.

2. Engage in fraudulent transactions or provide deliberately misleading information.

3. Infringe intellectual property rights or the privacy rights of others.

4. Harass, threaten, abuse, or defame another person.

5. Upload or transmit viruses, malicious software, or harmful code.

6. Attempt unauthorized access to our website, accounts, or systems.

7. Interfere with website security or normal operation.

8. Collect personal information without authorization.

9. Use automated tools to scrape, copy, or exploit website content without permission, except where permitted by law.

10. Send unsolicited commercial messages or engage in spam.

11. Impersonate another individual or organization.

12. Use our Services for any other unlawful or harmful activity.

We may suspend or restrict access where reasonably necessary to protect our Services, customers, or legal rights.

SECTION 15 — ACCOUNT AND SERVICE TERMINATION

You may stop using our Services at any time.

We may suspend or terminate access to an account where there is reasonable evidence of fraud, unlawful activity, material breach of these Terms, or threats to the security of our Services.

Where appropriate and legally required, we will provide notice.

Termination does not affect obligations, payments, or legal rights arising before termination.

Provisions concerning intellectual property, permitted use of Feedback, liability, privacy, dispute resolution, and other matters intended to survive termination will continue to apply to the extent permitted by law.

SECTION 16 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information and reliable website functionality.

However, we cannot guarantee that our website will operate continuously without interruption, technical error, or temporary unavailability.

To the extent permitted by applicable law, the Services are provided on an "as available" basis.

This section does not exclude or limit any statutory warranties, conditions, consumer guarantees, or other rights that cannot legally be waived.

Nothing in these Terms limits a customer's remedies for defective, misrepresented, or nonconforming goods where those remedies are protected by applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, adolove will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Services where such liability may lawfully be excluded.

We are not responsible for losses caused solely by events beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot legally be excluded or restricted.

Nothing in this section affects your statutory consumer rights, including applicable rights relating to refunds, remedies for defective goods, or nondelivery.

Any limitation of liability under these Terms applies only to the extent enforceable under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify adolove against reasonable losses, liabilities, and expenses arising directly from your unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This obligation does not apply to losses caused by adolove's own negligence, unlawful conduct, or breach of applicable legal obligations.

Any indemnification obligation will be interpreted consistently with applicable consumer protection laws.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a particular provision of these Terms does not constitute a waiver of our right to enforce it later.

These Terms, together with our referenced policies and any applicable promotional conditions, constitute the agreement governing your use of our Services.

Nothing in this section excludes mandatory legal rights or remedies available to consumers.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except as permitted by law.

We may assign or transfer our rights and obligations in connection with a legitimate business transfer, restructuring, or sale, subject to applicable law and any required notice.

Any assignment must not unlawfully reduce or interfere with consumer rights.

SECTION 22 — GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Disputes relating to these Terms will be addressed in accordance with applicable law, including any mandatory consumer protection requirements.

Where a court proceeding is necessary, the courts of competent jurisdiction in Ontario may hear the dispute, subject to applicable jurisdictional rules and any mandatory rights available to consumers.

Nothing in these Terms prevents customers from exercising rights or remedies that cannot legally be restricted.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business operations, Services, or legal requirements.

The latest version will be available on this page.

If changes materially affect customers' rights or obligations, we will provide notice where required by applicable law.

Changes will take effect on the date specified in the updated Terms or accompanying notice.

Changes will not retroactively remove rights that customers have already acquired under applicable law or an existing purchase agreement.

SECTION 24 — CONTACT INFORMATION

If you have questions about these Terms, your order, or our Services, please contact us.

adolove Customer Care

Email: contact@adolove.com

Location: London, Ontario, Canada

Additional business contact information is available through our Contact Information policy, as required by applicable law.