Privacy policy

Last Updated: October 25, 2026

1. INTRODUCTION

Welcome to adolove.

adolove ("we," "us," or "our") operates the website and online store at https://adolove.com (collectively, the "Services").

We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, subscribe to our emails, submit a product review, or otherwise interact with us.

Our online store is powered by Shopify, which provides the technology and services necessary to operate our website and process customer transactions.

By using our Services, you acknowledge that you have read this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and other applicable store policies. If there is a conflict concerning the handling of personal information, this Privacy Policy will apply, subject to applicable law.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information.

Contact Information

  • Name

  • Email address

  • Billing and shipping addresses

  • Phone number, if provided for order processing, shipping, or delivery coordination

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment status and transaction details

  • Shipping and delivery information

  • Returns, exchanges, and refund history

Payment Information

Payments are processed through Shopify Payments or other authorized payment service providers.

Payment providers may collect and process payment card details and related financial information necessary to complete transactions.

adolove generally accesses payment confirmations, transaction records, and limited payment information made available through Shopify rather than complete payment card numbers.

Customer Account Information

If you create or use a customer account, we may process your account details, order history, preferences, and related account information.

Communications and Reviews

We may collect information you provide when you:

  • Contact customer support

  • Submit an inquiry

  • Subscribe to our newsletter

  • Write a product review

  • Upload photographs or other review content

  • Participate in a promotion or customer feedback activity

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • General location inferred from technical information

  • Pages visited

  • Interactions with website features

  • Cookies and similar technology identifiers

We do not intentionally collect more personal information than reasonably necessary for our identified business purposes.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information through the following sources:

Directly from you: When you place an order, complete a form, subscribe to emails, submit a review, create an account, or contact us.

Automatically through our website: Through cookies, device information, website interactions, and similar technologies.

Through service providers: Including Shopify, payment processors, shipping providers, review applications, and other providers assisting with store operations.

Through third parties: Where permitted by applicable law and relevant privacy practices.

4. HOW WE USE PERSONAL INFORMATION

We use personal information for legitimate business purposes, including the following.

Order Processing and Fulfillment

We use customer information to:

  • Process and confirm purchases

  • Verify and process payments

  • Prepare and fulfill orders

  • Arrange shipping or local delivery

  • Provide shipping updates

  • Process returns, exchanges, and refunds

  • Resolve order-related issues

Customer Support

We use your contact information and relevant order details to respond to inquiries, provide assistance, and resolve customer concerns.

Our primary customer support channel is email at contact@adolove.com.

Website Operation and Improvement

We may use information to maintain website functionality, remember customer preferences, analyze store performance, improve navigation, and provide a more convenient shopping experience.

Marketing and Promotions

Where we have obtained the consent required by applicable law or have another lawful basis, we may use your information to:

  • Send promotional emails

  • Announce new products or collections

  • Share special offers and discount codes

  • Provide updates about adolove

  • Offer relevant product recommendations

We do not require customers to subscribe to promotional emails in order to purchase products.

Security and Fraud Prevention

We may use information to verify transactions, protect customer accounts, identify suspicious activity, prevent fraud, and maintain the security of our Services.

Legal and Business Obligations

We may use and retain certain information to meet applicable tax, accounting, consumer protection, legal, and regulatory obligations.

We may also process information when reasonably necessary to establish, exercise, or defend legal claims.

5. EMAIL MARKETING AND SUBSCRIPTIONS

Customers may voluntarily subscribe to receive promotional communications from adolove through our website, including newsletter forms and promotional pop-ups.

Where required by Canada's Anti-Spam Legislation (CASL), we obtain valid consent before sending commercial electronic messages.

We may maintain records of marketing consent where reasonably necessary to demonstrate compliance.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing messages or by contacting contact@adolove.com.

Withdrawing marketing consent does not affect your ability to place orders or receive necessary transactional communications.

We may continue to send non-promotional messages relating to your orders, payments, delivery, returns, and customer support.

Promotional discounts, including welcome offers, may be subject to separate terms and eligibility conditions.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to operate the store, maintain customer sessions, support checkout, remember preferences, understand website performance, and provide other functions.

Depending on your settings and the technologies enabled in our store, cookies may also support analytics, personalization, and advertising.

Some cookies are necessary for essential website functionality. Others may be optional and subject to consent requirements under applicable law.

Where required, we provide customers with choices regarding non-essential cookies and tracking technologies.

You may also manage certain cookies through your browser settings.

Disabling essential cookies may affect website functionality, including the shopping cart and checkout experience.

Additional information and available privacy choices may be provided through our website's cookie banner or privacy settings.

7. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

adolove uses Shopify to operate its online store.

Shopify may collect and process personal information as necessary to provide hosting, checkout, payment-related services, security, analytics, and other platform functions.

We may also share information with service providers that assist us with:

  • Payment processing

  • Order management

  • Shipping and local delivery

  • Customer support

  • Product reviews

  • Email marketing

  • Website analytics

  • Fraud prevention

  • Store administration

These service providers receive information as reasonably necessary to perform their functions, subject to applicable privacy requirements.

Certain Shopify services and enhanced features may process information from customer interactions with our store and, where enabled, other Shopify services or participating merchants.

Where such features are enabled, Shopify may process personal information in accordance with its applicable privacy policies and the relevant privacy choices available to customers.

To learn more about Shopify's privacy practices, please visit:

https://privacy.shopify.com/en

8. PRODUCT REVIEWS AND CUSTOMER CONTENT

We may use third-party review applications to collect and display customer reviews and ratings.

When you submit a review, we may process information such as your name or display name, review content, rating, photographs, and relevant purchase information.

Approved reviews may be displayed publicly on our website.

Please avoid including sensitive personal information in publicly submitted reviews or photographs.

Where review incentives or promotional rewards are offered, the applicable conditions will be disclosed.

We do not require positive reviews in exchange for promotional benefits.

You may contact us at contact@adolove.com regarding concerns about personal information included in a published review.

9. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information in the following circumstances:

Service providers: To Shopify, payment processors, shipping companies, review platforms, and other providers assisting in the operation of our Services.

Shipping and delivery: To carriers or delivery providers when reasonably necessary to deliver customer orders.

With your consent: Where you have authorized a particular disclosure.

Legal requirements: When required by applicable law, valid legal process, or lawful government requests.

Business transactions: In connection with a legitimate sale, merger, restructuring, or transfer of business assets, subject to applicable privacy requirements.

Security and protection: Where reasonably necessary and legally permitted to investigate fraud, protect our Services, or defend legal rights.

We do not independently sell customer contact lists to third-party data brokers.

Certain advertising or Shopify platform features, if enabled, may involve data sharing or processing described in the applicable platform privacy disclosures.

10. INTERNATIONAL PROCESSING AND DATA TRANSFERS

Although adolove operates in Ontario, Canada, some of our service providers may process or store personal information in other countries.

This may include Shopify and other authorized technology, payment, or service providers.

Personal information processed outside Canada may be subject to the laws of the country in which it is stored or processed, including lawful access requests by government authorities.

We take reasonable steps to ensure that service providers handling personal information on our behalf use appropriate safeguards, consistent with applicable privacy requirements.

Where specific international data transfer protections are required by law, we will take appropriate steps to comply.

11. INFORMATION SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.

Our store relies on Shopify and other authorized service providers for certain security and payment processing functions.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should take reasonable precautions to protect their account credentials and avoid sending sensitive financial information through unsecured communications.

If a privacy or security incident occurs, we will assess and respond to it in accordance with applicable legal requirements.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.

Retention periods may depend on:

  • The need to process and fulfill orders

  • Customer account administration

  • Customer service and warranty-related inquiries

  • Tax, accounting, and recordkeeping requirements

  • Fraud prevention

  • Dispute resolution

  • Applicable legal obligations

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Certain transaction records may need to be retained even after a customer account is closed or a deletion request is received.

13. YOUR PRIVACY RIGHTS AND CHOICES

Subject to applicable privacy laws, you may have the right to:

Access your information: Request access to personal information we hold about you.

Correct inaccurate information: Ask us to update or correct inaccurate or incomplete personal information.

Withdraw consent: Withdraw consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions and reasonable notice.

Request deletion: Ask us to delete personal information where permitted by law and subject to applicable recordkeeping obligations.

Manage marketing preferences: Unsubscribe from promotional emails at any time.

Manage privacy choices: Adjust available cookie and other privacy settings through our website, where supported.

Other rights may apply depending on your jurisdiction.

To submit a privacy request, please email contact@adolove.com.

We may ask for reasonable information to verify your identity before processing your request.

We will respond within the timeframes required by applicable law.

We will not discriminate against customers for exercising their legally protected privacy rights.

14. CHILDREN'S PRIVACY

Our website is intended for adults purchasing products for themselves, their families, or other recipients.

Although we offer children's bedding products, our Services are not directed toward children for the purpose of collecting their personal information.

We do not knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact contact@adolove.com.

We will review the matter and take appropriate action in accordance with applicable law.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services, or social media platforms.

These websites are independently operated and may follow privacy practices different from ours.

We encourage customers to review the applicable privacy policies before submitting personal information to third parties.

We are not responsible for the privacy practices of independently operated third-party websites, except to the extent required by applicable law.

16. PRIVACY COMPLAINTS AND CONCERNS

If you have questions or concerns about how adolove collects, uses, stores, or discloses personal information, please contact our privacy contact using the email address provided below.

We will review privacy concerns and respond in accordance with applicable law.

If you are dissatisfied with our response, you may have the right to raise your concerns with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

For more information, visit:

https://www.priv.gc.ca/

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, service providers, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to our personal information practices.

The current version of this Privacy Policy will remain available on our website.

18. CONTACT US

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact:

adolove — Privacy Contact

Email: contact@adolove.com

General Location: London, Ontario, Canada

Website: https://adolove.com

Customer support and privacy inquiries are handled primarily by email.